My Dec. 2018 Consumer Complaint Against Hotels.com/ Plans To Tour Quebec City’s Winter Carnival

Image result for photos of quebec city carnival
QUEBEC CITY

Dear Consumers, please don’t reward hotel booking sites which phony up discounts that don’t materialize when the booking process is ready to be finalized. I just had this experience with Hotels.com. See my below letter to its PR department for more data as to how this happens.  Support those sites which give consumers a better reliable product.

I did book a room with an alternate hotel booking site but I did cancel it as I was presented with a less expensive option.

Related image

As per a March 3, 2016 SmarterTravel.com blog, “The 10 Best Hotel Booking Sites” by Tim Winship:

“The sheer number of options can be overwhelming. And adding to the difficulty of making a confident choice, the landscape is in constant flux, with once-trusted names falling by the wayside as shiny new upstarts bring more robust technology and better user interfaces to the space.”

“For those who find themselves overwhelmed, or just need a refresher on the latest and greatest, Frommer’s newly released Best and Worst Hotel Booking Websites” survey will help narrow the field.”

Image result for photos of quebec city carnival

“Here’s how Frommer’s described the survey’s methodology: “In order to rank them, we ran all the major sites through a battery of tests to determine which found the most options and the lowest rates—both in various price categories and on specific hotels—in Boston, Rome, and Hong Kong.”

“The alluded-to “battery of tests” appears to have been quite exhaustive. In reading the reviews of the listed sites, it’s clear that Frommer’s considered a host of variables, including the number of hotels and destinations covered, choice filters, sort options, success in locating the lowest price, and so on.”

Image result for photos of quebec city carnival
Quebec Winter Carnival 2019

“The result is a compilation of booking sites that includes some of the old standbys but also some sites that many travelers will be hearing about for the first time.”

Frommer’s 10 best:

  1. HotelsCombined.com
  2. Trivago
  3. Booking.com
  4. Priceline
  5. Hotels.com
  6. Expedia /Travelocity
  7. Agoda.com
  8. HostelWorld.com
  9. Orbitz
  10. HotelTonight

“Note that most hotels only award loyalty-program points for bookings made on their own websites. That doesn’t make the Frommer’s list irrelevant, however; it’s still worth checking third-party sites to see whether the rate quoted on the hotel site is the lowest available.

Image result for photos of quebec city carnival
WINTER CARNIVAL IN QUEBEC CITY

This is my personal story. For the past few months, I’ve been burdened with chronic severe pain issues to where I’ve been mostly housebound. But right before Christmas, this issue had been resolved. I called this my Christmas miracle. To celebrate, I decided to join up with a couple of friends who had previously made arrangements to tour the February 2019 Winter Carnival being celebrated in Quebec City.

Image result for PHOTOS OF Hôtel des Coutellier
Hôtel des Coutellier

This is the discount that baited me to use the Hotels.com website:

Hôtel des Coutellier Website Directions Save

4.6139 Google reviews

3-star hotel

BOOK A ROOM

Address253 Rue Saint-Paul, Québec, QC G1K 8C1, Canada

Phone(888) 523-9696

AdsCheck availability

Wed, Feb 6

Mon, Feb 11

1

2 guests · $126

Hotels.com

$232

Image result for PHOTOS OF Hôtel des Coutellier
Hôtel des Coutellier

Here’s my letter:

To: jdohm@hotels.com

Dear Jennifer Dohm,

Yesterday 12/31/18, I had such a poor customer service experience with Hotels.com that I will never again book with your service.

Comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.